Terms and Conditions

These terms and conditions outline the rules and regulations governing our services to ensure a seamless and enjoyable experience for all our valued clients. Please take a moment to review this document carefully as it contains important information regarding bookings, cancellations, responsibilities, and more. If you have any queries or need further clarification, don't hesitate to contact our dedicated team who are here to assist you. Thank you for choosing Black Fleet London.


Greetings to Black Fleet London’s website. By perusing and utilising this website, you are entering into a covenant to adhere to and be legally obligated by the ensuing terms and conditions of usage. These terms, in conjunction with our privacy policy, dictate the relationship between Performarket Limited, trading as BFL (“The Company”), and yourself concerning this website. Should you dissent from any portion of these terms and conditions, kindly abstain from utilising our website. 


1. Contractual Affiliation

1.1 These Terms of Use (“Terms”) oversee the access or utilisation by you, as an individual, within the United Kingdom of the website, content, products, and services offered by “The Company,” a privately held limited liability entity headquartered at 16b Ripple Side Commercial Estates, Barking, IG11 8RJ, United Kingdom. 1.2 Prior to accessing or utilising the services, it is imperative that you meticulously peruse these terms. “The Company” operates as an independent private hire operator, facilitating private hire bookings for transportation services. Your usage of the services delineates your consent to abide by these terms, thereby establishing a legally binding relationship between you and “The Company”. 

1.3 “The Company” is principal for the purposes of Regulation 9(14) Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended). 


1.4 Additional terms may apply to specific services, such as policies for particular events or promotions, and shall be disclosed to you in conjunction with the relevant services. These supplementary terms shall be considered an integral part of the Terms and shall supersede them in the event of any conflict. 

1.5 “The Company” reserves the right to amend the Terms concerning the services at its discretion. Any such amendments shall become effective upon the posting of updated Terms or amended policies on the relevant service. Your continued utilisation of the services subsequent to such posting constitutes your consent to be legally bound by the modified Terms. 

1.6 Our utilisation of personal information in connection with the services is in accordance with our Privacy Policy. In the event of a complaint, dispute, or conflict, which may include an accident involving you and a Third-Party Provider, “The Company” may furnish any requisite information to a claims processor or insurer to facilitate resolution. 


2. Utilisation of “The Company” website 

2.1 Those desiring to book through our company must provide precise details, and you bear responsibility for any issues arising from inaccurate information. The customer must affirm that they are at least 18 years old and legally authorised to make bookings. 

2.2 “The Company” does not guarantee the fulfilment of your requirements and reserves the right to decline or cancel bookings. In such instances, full or partial settlement may be provided to address any claims you may assert regarding fees paid. 


3. User Prerequisites and Bookings 

3.1 When furnishing trip details, we endeavour to provide you with a quote that meets your specifications, either via the website, email or over the phone. You are accountable for the accuracy of your details. A booking constitutes an offer, subject to acceptance by “The Company.” The confirmation of your booking signifies the establishment of a contractual agreement between you and “The Company”. 3.2 All bookings are subject to the terms and conditions of “The Company.” We do not guarantee the fulfilment of all user accommodations, and alternative arrangements are advised to ensure specific requirements are met. “The Company” reserves the right to rectify errors, including pricing discrepancies, and shall notify you accordingly. 

3.3 For bookings involving pre-payment via card, “The Company” reserves the right to collect all due funds in advance, including settlement of card costs. In fulfilling bookings, the company retains the right to adopt alternative measures to ensure fulfilment without compromising service quality or regulatory standards. 3.4 The service is inaccessible to individuals under the age of 18. You are prohibited from authorising third parties to utilise your account or permitting minors to receive services from Third-Party Providers without accompanying them. Compliance with all applicable laws is mandatory when utilising the services, and usage for lawful purposes is stipulated. Any conduct causing inconvenience, nuisance, or property damage is expressly prohibited. 

3.5 Proof of identity may be requested for access or usage of the services, and refusal to provide such proof may result in denial of access. 


4. Payment 

4.1 Payment for bookings made by card constitutes an agreement to remit the fare at the time of booking. Once confirmed, bookings cannot be altered or cancelled except in accordance with Clause 6 of these Terms and Conditions. 

4.2 Should your card payment be refused by the issuer; your booking will not be fulfilled. Payment does not encompass additional requirements, such as child seats, which must be requested in advance when making the booking. Failure to provide advance notice of additional luggage may result in extra charges and this must be requested by email on info@blackfleetlondon.co.uk

4.3 VAT is applicable to all prices at a rate of 20% (this will be included on the price).


5. Insurance 

5.1 “The Company” does not provide insurance for loss or damage sustained during journeys. It is incumbent upon you to insure goods for the trip. 


6. Cancellation of Bookings and Refunds: 

6.1 You retain the right to cancel bookings made online, via email, or telephone. Cancellation notifications must be conveyed through the provided channels on the website. 

6.2 Refund policies vary based on the time of cancellation, with varying percentages refunded. For pre-paid bookings, refunds for cancellations or complaints may take up to five standard business days to process. 

6.3 When a cancellation is made up to 24 hours from the stated pickup time, a full refund will be provided to the user. When cancellation is made up to 12 hours prior to the stated pick-up time of the booking, 75% refund will be provided. When cancellation is made up to 6 hours prior to the stated pick-up time of the booking, 50% refund will be provided. When cancellation is made less than 2 hours prior to the stated pick-up time of the booking, no refund will be provided. 6.4 If you are not present at the stated pick-up place within the Airport one hour after the aeroplane landed, the supplier holds the right to cancel the booking and no refund will be made available. 


7. Behaviour 

7.1 “The Company” reserves the discretion to terminate bookings or journeys if passenger behaviour jeopardises safety. Consumption of alcoholic beverages during trips is prohibited. The company may refuse carriage to passengers under the influence of drugs or alcohol. 

7.2 “The Company” refuses carriage to passengers if they make use of cigarettes or electronic cigarettes in the vehicles. 


8. Consumer Rights 

8.1 Consumers possess legal rights regarding services not executed with professionalism or duty of care. Information regarding consumer rights is obtainable from relevant authorities such as The Citizens’ Advice Bureau (www.citizens advice.org.uk) or Trading Standards (www.gov.uk/find-local-trading-standards-office). 


9. Complaints (Speak to Us) 

9.1 Customers are encouraged to promptly notify “The Company” of any complaints, with a stipulated time frame of no later than seven days after the booking. Efforts will be made to amicably resolve complaints, potentially resulting in refunds or account credits following careful investigation


10. Contact Information 

10.1 For inquiries, concerns, or complaints regarding this Agreement, contact us at info@blackfleetlondon.co.uk.