Terms and Conditions

TERMS AND CONDITIONS 

Greetings to Black Fleet London’s website. By perusing and utilising this website, you are entering into a covenant to adhere to and be legally obligated by the ensuing terms and conditions of usage. These terms, in conjunction with our privacy policy, dictate the relationship between Black Fleet London Ltd, trading as BFL (“The Company”), and yourself concerning this website. Should you dissent from any portion of these terms and conditions, kindly abstain from utilising our website. 

1. Contractual Affiliation

1.1 These Terms of Use (“Terms”) oversee the access or utilisation by you, as an individual, within the United Kingdom of the website, content, products, and services offered by “The Company,” a privately held limited liability entity headquartered at 16b Ripple Side Commercial Estates, Barking, IG11 8RJ, United Kingdom.

1.2 Prior to accessing or utilising the services, it is imperative that you meticulously peruse these terms. “The Company” operates as an independent private hire operator, facilitating private hire bookings for transportation services. Your usage of the services delineates your consent to abide by these terms, thereby establishing a legally binding relationship between you and “The Company”. 

1.3 “The Company” is principal for the purposes of Regulation 9(14) Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended). 

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. 

1.4 Additional terms may apply to specific services, such as policies for particular events or promotions, and shall be disclosed to you in conjunction with the relevant services. These supplementary terms shall be considered an integral part of the Terms and shall supersede them in the event of any conflict. 

1.5 “The Company” reserves the right to amend the Terms concerning the services at its discretion. Any such amendments shall become effective upon the posting of updated Terms or amended policies on the relevant service. Your continued utilisation of the services subsequent to such posting constitutes your consent to be legally bound by the modified Terms. 

1.6 Our utilisation of personal information in connection with the services is in accordance with our Privacy Policy. In the event of a complaint, dispute, or conflict, which may include an accident involving you and a Third-Party Provider, “The Company” may furnish any requisite information to a claims processor or insurer to facilitate resolution. 

2. Utilisation of “The Company” website 

2.1 Those desiring to book through our company must provide precise details, and you bear responsibility for any issues arising from inaccurate information. The customer must affirm that they are at least 18 years old and legally authorised to make bookings. 

2.2 “The Company” does not guarantee the fulfilment of your requirements and reserves the right to decline or cancel bookings. In such instances, full or partial settlement may be provided to address any claims you may assert regarding fees paid. 

3. User Prerequisites and Bookings 

3.1 When furnishing trip details, we endeavour to provide you with a quote that meets your specifications, either via the website, email or over the phone. You are accountable for the accuracy of your details. A booking constitutes an offer, subject to acceptance by “The Company.” The confirmation of your booking signifies the establishment of a contractual agreement between you and “The Company”.

3.2 All bookings are subject to the terms and conditions of “The Company.” We do not guarantee the fulfilment of all user accommodations, and alternative arrangements are advised to ensure specific requirements are met. “The Company” reserves the right to rectify errors, including pricing discrepancies, and shall notify you accordingly. 

3.3 For bookings involving pre-payment via card, “The Company” reserves the right to collect all due funds in advance, including settlement of card costs. In fulfilling bookings, the company retains the right to adopt alternative measures to ensure fulfilment without compromising service quality or regulatory standards.

3.4 The service is inaccessible to individuals under the age of 18. You are prohibited from authorising third parties to utilise your account or permitting minors to receive services from Third-Party Providers without accompanying them. Compliance with all applicable laws is mandatory when utilising the services, and usage for lawful purposes is stipulated. Any conduct causing inconvenience, nuisance, or property damage is expressly prohibited. 

3.5 Proof of identity may be requested for access or usage of the services, and refusal to provide such proof may result in denial of access. 

4. Payment 

4.1 Payment for bookings made by card constitutes an agreement to remit the fare at the time of booking. Once confirmed, bookings cannot be altered or cancelled except in accordance with Clause 6 of these Terms and Conditions. 

4.2 Should your card payment be refused by the issuer; your booking will not be fulfilled. Payment does not encompass additional requirements, such as child seats, which must be requested in advance when making the booking. Failure to provide advance notice of additional luggage may result in extra charges and this must be requested by email on info@blackfleetlondon.co.uk

4.3 VAT is applicable to all prices at a rate of 20% (this will be included on the price).

5. Insurance 

5.1 “The Company” maintains active Public Liability Insurance to protect passengers, clients, partners, and third parties during the provision of chauffeur and private hire services.

Our insurance arrangements include:

A. Public Liability Insurance

We hold a valid Public Liability Insurance policy with a cover limit of £5,000,000, which provides protection against accidental injury to third parties or damage to property arising from our business activities.

This insurance covers:

• Incidents occurring during transportation or while customers are entering or exiting the vehicle

• Accidental property damage caused by our operations

• Personal injury to passengers or third parties caused by our driver’s actions

• Protection for events and transfers conducted under our services

B. Vehicle Insurance (Hire & Reward)

All vehicles operated under Black Fleet London Ltd are insured for Hire & Reward, covering the use of vehicles for paid transportation of passengers.

This ensures:

• Full protection for passengers during all journeys

• Compliance with Transport for London (TfL) and UK legal requirements

• Coverage for accidents, collisions, or incidents involving the driver or third parties

C. Exclusions

Insurance does not cover:

• Loss or damage to personal belongings left unattended in the vehicle

• Delays caused by traffic, weather, mechanical failure, or road closures

• Incidents caused by passengers’ own negligence or misconduct

• Any event occurring outside of an active booking

D. Passenger Responsibility

Passengers are responsible for:

• Safeguarding their own personal items

• Ensuring children travel in appropriate child seats when required

• Complying with driver safety instructions during the journey

E. Verification

Proof of insurance can be provided to clients, partners or authorities upon request at admin@blackfleetlondon.co.uk

6. Cancellation of Bookings and Refunds: 

6.1 You retain the right to cancel bookings made online, via email, or telephone. Cancellation notifications must be conveyed through the provided channels on the website. 

6.2 Refund policies vary based on the time of cancellation, with varying percentages refunded. For pre-paid bookings, refunds for cancellations or complaints may take up to five standard business days to process. 

6.3 When a cancellation is made up to 24 hours from the stated pickup time, a full refund will be provided to the user. When cancellation is made up to 12 hours prior to the stated pick-up time of the booking, 75% refund will be provided. When cancellation is made up to 6 hours prior to the stated pick-up time of the booking, 50% refund will be provided. When cancellation is made less than 2 hours prior to the stated pick-up time of the booking, no refund will be provided.

6.4 If you are not present at the stated pick-up place within the Airport one hour after the aeroplane landed, the supplier holds the right to cancel the booking and no refund will be made available. 

7. Behaviour

Regulatory Compliance

Black Fleet London Ltd is a licensed Private Hire Operator regulated by Transport for London. All passengers, drivers and services provided by the company must comply with the standards and requirements imposed by Transport for London, including those relating to safety, conduct, vehicle condition and lawful operation.

7.1 General Conduct & Safety

“The Company” reserves the right to terminate any booking or journey immediately if passenger behaviour puts the driver, the vehicle, or any road user at risk.

Behaviours considered unsafe include (but are not limited to):

• Aggressive, abusive, threatening, or discriminatory conduct towards the driver or other passengers

• Interference with the driver’s ability to control the vehicle

• Tampering with doors, windows, seatbelts, vehicle controls or safety systems

• Refusal to wear a seatbelt

• Any action that violates Transport for London safety regulations

Passengers may be refused carriage if they are under the influence of alcohol or drugs to the extent that they present a safety risk or are unable to behave appropriately.

Consumption of alcohol or the use of controlled substances during a journey is strictly prohibited.

7.2 Smoking & Vaping

In accordance with UK Smoke-Free Legislation and Transport for London private hire rules, passengers are strictly prohibited from smoking or using:

• Cigarettes

• Cigars or tobacco products

• Electronic cigarettes (vapes)

• Heated tobacco devices

• Any substance producing vapour, smoke, fumes or odours inside the vehicle

Drivers are legally required to refuse or terminate journeys if passengers smoke or vape inside the vehicle.

7.3 Damage to Property

Passengers must respect the vehicle and any company property.

Damage, staining, vandalism or excessive cleaning caused by passengers may result in:

• Immediate termination of the journey

• Cleaning or repair charges

• Possible reporting to Transport for London where conduct breaches safety or regulatory standards

7.4 Abuse, Aggression or Threatening Behaviour

Black Fleet London Ltd maintains a zero-tolerance policy for:

• Verbal abuse

• Physical aggression

• Threats or intimidation

• Discriminatory language or behaviour

In line with Transport for London policy, such incidents may result in:

• Immediate termination of service

• Permanent refusal of future bookings

• Reporting to the Metropolitan Police and Transport for London Compliance Teams

7.5 Seatbelt Compliance

All passengers must wear seatbelts as required by UK law.

The driver may refuse or terminate the journey if a passenger refuses to comply.

7.6 Passenger Responsibilities

Passengers agree to:

• Follow lawful instructions of the driver

• Avoid distracting the driver

• Not consume food that may cause excessive mess, odours or safety risks

• Not open doors before the vehicle is safely stopped

• Ensure children use required child seats (provided by the passenger unless agreed otherwise)

7.7 Driver’s Authority to Make Safety Decisions

Under Transport for London regulations and UK Road Safety law, the driver has full authority to:

• Refuse carriage

• End the journey

• Request passengers to exit the vehicle

If behaviour compromises safety or legal compliance.

8. Consumer Rights 

8.1 Consumers possess legal rights regarding services not executed with professionalism or duty of care. Information regarding consumer rights is obtainable from relevant authorities such as The Citizens’ Advice Bureau (www.citizens advice.org.uk) or Trading Standards (www.gov.uk/find-local-trading-standards-office). 

9. Complaints (Speak to Us) 

9.1 Customers are encouraged to promptly notify “The Company” of any complaints, with a stipulated time frame of no later than seven days after the booking. Efforts will be made to amicably resolve complaints, potentially resulting in refunds or account credits following careful investigation. 

10. Contact Information 

10.1 For inquiries, concerns, or complaints regarding this Agreement, contact us at info@blackfleetlondon.co.uk